Support Center

The Inbox

Last Updated: Apr 16, 2018 12:18PM EDT

The Inbox

The inbox tab has three sub-categories:

Inbox is a "waiting area" for lessons. 
This window lists all pending analysis requests sent by your students.  By selecting and downloading one of these videos, the student is informed that you have "accepted" the video for analysis.  From this list, use the Refresh icon to check your academy for new lesson requests.


V1 Pro 3.0.7 Inbox > Inbox

The symbols next to each item indicate status:

"Airplane" icon indicates a lesson request to which you have not yet responded
"Checkmark" icon indicates a lesson request that you have previously accepted, but not yet completed. 

V1 Pro 3.0.7 Inbox Icons

To accept a pending analysis request ("airplane" icon), tap on the lesson to bring up a preview pane showing the lesson details, then click Accept in the center.

V1 Pro 3.0.7 - Accept Lesson Request


To analyze a previously accepted request ("checkmark" icon), tap on the accepted item to bring up a preview page, then click Analyze in the center.

V1 Pro 3.0.7 - Resume previously accepted request


To decline an analysis request at any point prior to completion, use the Trash Can icon along the right edge of the preview page.

V1 Pro 3.0.7 - Decline pending request


On the Outbox list you will find lessons that you have done that are waiting to be sent to your students on your academy.  This window will normally be empty, however if you are using V1 Pro without a working internet connection, any items you record and are waiting to be sent will be found here.  Once you reconnect to the internet, press the Refresh (circular arrow) icon in the top right corner to restart the upload process. 

 

Finally, the Sent list will allow you to review lessons that have been successfully uploaded to your academy.  This list only contains items sent from this specific device.  This is not a complete list of your entire history across all devices.

 

Contact Us

  • Email Us
  • The products below are supported via EMAIL ONLY. Phone tech support is not available for these products.

    • V1 Home 2.0
    • V1 Golf App (iOS & Android)
    • Leadbetter Interactive
    • RVP App

    Phone Support

    V1 Phone Support is available to:

    • Branded Academy customers
    • Mobile Academy customers
    • V1 Pro HD software customers (with Pro Advantage subscription)

    Support Hours

    The V1 Support Team is available and ready to help:

    Monday-Friday 9AM-5PM ET
    (excluding holidays)

    Any support inquiries received after hours will be responded to the next business day.

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