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Academy access page does not load

Last Updated: Mar 24, 2015 11:12AM EDT
Problems with V1 Pro connecting to Internet academy services, specifically on Windows XP and Internet Explorer version 6.  This information may apply to newer versions of Windows as well if the internet browser does not support secure sockets version 3 (SS3).
Here are some troubleshooting steps to take when encountering these types of problems:
  1. Using Internet Explorer (V1 Pro uses IE to connect), note the version of IE, and then attempt to access If the page will not load, then the problem is with SSL connections. You can determine for yourself that the problem is not with V1, but the Internet Explorer security settings, by browsing to a banking site (ex. or Microsoft's If this is the problem, you will see that the page will not load. Try same website on a system with a later version of Internet Explorer and you should see that the page loads fine.
  2. On Windows XP, consider to install Internet Explorer 8 (the last version available on XP). Also be sure to install all available Windows Updates. Here is a link:
  3. If the problem persists, check the 'Internet Options > Advanced' settings. Under the 'Security' section, verify that 'Use SSL 2.0' is disabled and enable any 'Use TLS 1.x' options, then save the settings change. This is a general security change made in newer browsers, as, SSL has been proven breakable recently.
  4. Check security/anti-virus security software settings for any settings blocking ftp connections. Create exclusions for the V1 Pro executable, C:\IGA & v1_video folders.
  5. This could also be an issue with the router/firewall/network configuration. It is possible for a cable modem router to have included security settings blocking FTP (ex: Comcast router security setting of High defaults to blocking FTP connections.)
Windows XP is rather dated and has some serious security issues. These types of issues will continue to increase. The best advice is to consider upgrading to a new PC with a current, supported version of Windows.

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