Support Center

WME encoder

Last Updated: May 30, 2018 10:51AM EDT

When attempting to upload videos to an internet academy you get a Co Create error.  Trimming a DV file results in the new file having no sound.

If you have 64bit Windows Vista or any version of Windows 7 you do not have the required 32bit encoder installed.  64bit Windows includes the 64bit version of the encoder.  You will need to remove the 64bit version and then install the 32bit version.  For Windows 7, XP and Vista 32 bit skip to step 3.  In order to remove the 64bit version we actually have to install it first as it is not listed to be uninstalled normally.  Follow the steps below. NOTE: if you have Windows 7 32 bit skip to step 3

1. First install the 64bit encoder here

2. After the above is installed go to the Windows Start button, then Control Panel.  In Control Panel under Programs click Uninstall a Program, locate "Windows Media Encoder 9 Series x64 Edition" in the list and uninstall it.
3.  Install the 32bit encoder here
This should resolve the CoCreate errors in V1.

Contact Us

  • Email Us
  • The products below are supported via EMAIL ONLY. Phone tech support is not available for these products.

    • V1 Home 2.0
    • V1 Golf App (iOS & Android)
    • Leadbetter Interactive
    • RVP App

    Phone Support

    V1 Phone Support is available to:

    • Branded Academy customers
    • Mobile Academy customers
    • V1 Pro HD software customers (with Pro Advantage subscription)

    Support Hours

    The V1 Support Team is available and ready to help:

    Monday-Friday 9AM-5PM ET
    (excluding holidays)

    Any support inquiries received after hours will be responded to the next business day.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found