Support Center

Information to supply when emailing us

Last Updated: Feb 08, 2012 11:15AM EST
We often receive emails from customers to tell us " it doesn't work" or something similar. If you really expect help, you should consider supplying sufficient information about your system and try to accurately describe the problem as much as you can.
The LI software is running on PC's around the world. There is no Mac version and the only language is english. 

If you get an error msg, please include it. If it seems like a lot to copy down, try saving a picture of it and include the picture with your email. Make sure the text is large enough to read.

If you are having a video issue where the LI software plays models fine but not your video, please include your camera's make and model # and how it connects to PC.

Also, from time to time someone will write us that they never received a response. But then they look in their spam folder and found it. We have also read that some are using a spam filter system. Be aware that this service will very likely remove or delay our response, so you will need to allow responses from and

If you are attempting to login or use an account that you made with a different email address and need us to look up your account info, we will need the email address that the account was created with.

Contact Us

  • Email Us
  • The products below are supported via EMAIL ONLY. Phone tech support is not available for these products.

    • V1 Home 2.0
    • V1 Golf App (iOS & Android)
    • Leadbetter Interactive
    • RVP App

    Phone Support

    V1 Phone Support is available to:

    • Branded Academy customers
    • Mobile Academy customers
    • V1 Pro HD software customers (with Pro Advantage subscription)

    Support Hours

    The V1 Support Team is available and ready to help:

    Monday-Friday 9AM-5PM ET
    (excluding holidays)

    Any support inquiries received after hours will be responded to the next business day.
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