Support Center

Black Screen after .059 update

Last Updated: May 24, 2013 12:00PM EDT
After installing the latest update 6.10.059, you get a black screen when trying to open a video.  Further, the preview and playback are black as well.

To correct this, we need to update to the latest version of the K-Lite Codec Pack.  You can install the required version here K-Lite

f the installer requests to remove other items such as another codec pack, allow it to do so as they may interfere with the operation of the codec pack.

Contact Us

  • Email Us
  • The products below are supported via EMAIL ONLY. Phone tech support is not available for these products.

    • V1 Home 2.0
    • V1 Golf App (iOS & Android)
    • Leadbetter Interactive
    • RVP App

    Phone Support

    V1 Phone Support is available to:

    • Branded Academy customers
    • Mobile Academy customers
    • V1 Pro HD software customers (with Pro Advantage subscription)

    Support Hours

    The V1 Support Team is available and ready to help:

    Monday-Friday 9AM-5PM ET
    (excluding holidays)

    Any support inquiries received after hours will be responded to the next business day.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found